Privacy Policy
1. Introduction
FoxScrape ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web scraping API service at foxscrape.com (the "Service").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide directly to us, including:
- Account Information: Name, email address, and password when you create an account
- Billing Information: Payment card details, billing address, and transaction history (processed securely through third-party payment processors)
- Profile Information: Any additional information you choose to provide in your user profile
- Communication Data: Information you provide when contacting our support team
2.2 Usage Data
We automatically collect information about your use of the Service, including:
- API Usage: Requests made, endpoints accessed, credits consumed, response times, and error logs
- Device Information: IP address, browser type and version, operating system, device identifiers
- Log Data: Access times, pages viewed, features used, and referring URLs
- Performance Data: System diagnostics, error reports, and service performance metrics
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service:
- Essential Cookies: Required for authentication and service functionality
- Analytics Cookies: Help us understand how users interact with our Service
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but disabling certain cookies may limit Service functionality.
2.4 Scraped Data
When you use our API to scrape websites, we may temporarily process and cache the data you request. We do not claim ownership of the data you scrape, and we do not use it for any purpose other than providing the Service to you.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve our web scraping API
- Account Management: To create and manage your account, authenticate users, and process transactions
- Communication: To send service updates, technical notices, security alerts, and support messages
- Analytics: To understand usage patterns, optimize performance, and improve our Service
- Compliance: To comply with legal obligations, enforce our Terms of Service, and protect against fraud
- Development: To develop new features and enhance existing functionality
- Customer Support: To respond to your inquiries and provide technical assistance
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf:
- Authentication: Clerk for user authentication and identity management
- Database: Convex for data storage and backend services
- Payment Processing: Payment processors to handle billing and subscriptions
- Hosting: Cloud infrastructure providers to host our Service
- Analytics: Analytics providers to understand Service usage
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal processes (subpoenas, court orders, search warrants)
- Requests from law enforcement or government authorities
- Protection of our rights, property, or safety
- Prevention of fraud or security threats
- Compliance with applicable laws and regulations
4.3 Business Transfers
If FoxScrape is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
4.4 With Your Consent
We may share your information for any other purpose with your explicit consent.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encryption of data in transit using TLS/SSL
- Encryption of sensitive data at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection practices
- Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
6.1 GDPR Rights (EU Users)
If you are located in the European Union, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restriction: Limit how we process your data
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for data processing at any time
6.2 CCPA Rights (California Users)
If you are a California resident, you have the following rights:
- Right to Know: Request information about data collection and use
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the sale of personal information (we do not sell your data)
- Right to Non-Discrimination: Not be discriminated against for exercising your rights
6.3 How to Exercise Your Rights
To exercise any of these rights, please contact us at foxscrape@gmail.com. We will respond to your request within 30 days (or as required by applicable law).
6.4 Account Settings
You can update your account information at any time by logging into your account dashboard. You can also deactivate your account by contacting us.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
When we transfer data from the European Union to other countries, we implement appropriate safeguards such as:
- Standard Contractual Clauses approved by the European Commission
- Ensuring recipients are certified under approved frameworks
- Implementing additional technical and organizational measures
8. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
- Account Data: Retained while your account is active and for a reasonable period after deactivation
- Usage Data: Retained for up to 2 years for analytics and service improvement
- Scraped Data: Temporarily cached (typically 1-7 days) and then deleted
- Transaction Records: Retained as required by tax and accounting regulations
9. Children's Privacy
Our Service is not intended for individuals under the age of 16 (or under 13 in the United States). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
10. Third-Party Links
Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated Privacy Policy on this page with a new "Last Updated" date
- Sending an email notification to your registered email address
- Displaying a prominent notice on our Service
Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: foxscrape@gmail.com
Website: https://foxscrape.com
For GDPR-related inquiries, please include "GDPR Request" in the subject line. For CCPA-related inquiries, please include "CCPA Request" in the subject line.
13. Legal Basis for Processing (GDPR)
If you are located in the European Union, our legal basis for collecting and using your personal information depends on the data and context:
- Contractual Necessity: Processing necessary to provide the Service under our Terms of Service
- Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, service improvement)
- Consent: Processing based on your explicit consent (which you can withdraw at any time)
- Legal Obligation: Processing necessary to comply with legal requirements
14. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Our Service does not currently respond to DNT signals due to lack of industry-wide standards for interpreting such signals.